v8

OpenAPI 3.1.02026-08-033623795.0 MB

Resolution Center Cases

List Resolution Center Cases

Lists resolution center cases. Without account_id you get every case you can read — the ones you opened as a buyer and every account you are a team member of; the filters narrow that list.

get/resolution_center_cases

Query parameters

account_idstring

Only cases filed against this account (biz_ tag). With read access to the account this lists its whole queue; without, only the cases you opened against it.

user_idstring

Only cases opened by this customer — a user_ tag, or me for the calling user. It narrows what you can already read, so me lists the cases you opened without the ones on accounts you are a team member of.

firstinteger

The number of cases to return (default 20, max 100).

afterstring

A cursor; returns cases after this position.

lastinteger

The number of cases to return from the end of the range.

beforestring

A cursor; returns cases before this position.

order'created_at' | 'response_due_at'

The field to sort cases by.

direction'asc' | 'desc'

Sort direction.

statusstring[]

Only cases in these statuses. Repeat the parameter to pass several — one paginated list covers all of them.

reasonstring[]

Only cases opened for these reasons. Repeat the parameter to pass several.

outcomestring[]

Only closed cases that ended these ways. Repeat the parameter to pass several.

created_beforestring

Only cases created before this ISO 8601 timestamp.

created_afterstring

Only cases created after this ISO 8601 timestamp.

Headers

Api-Version-Datestring

Example:2026-07-31

Pins the request to a dated API version.

Response

cases listed

Example response

{
  "data": [
    {
      "available_actions": [
        "accept"
      ],
      "outcome": "customer_won",
      "reason": "fraudulent",
      "refund": "none",
      "status": "awaiting_merchant"
    }
  ]
}