---
title: "Start call"
method: POST
path: "/api/v4/voice/calls"
tags: ["Voice"]
---

# Start call

`POST /api/v4/voice/calls`

Initiate calls for agents from external systems.

## Request body

- object
  - `caller_id` string, phone — The phone number or identifier shown as the caller ID.
  - `phone_number` string, phone, required — The phone number to be dialed.
  - `user_id` integer, required — Agent ID in the contact center.
  - `source` object — Information about the external system that provided the contact number, such as a CRM.
    - `account_id` string — An identifier assigned to the contact in an external application, such as a CRM.
    - `system` string — The name of an external application, such as a CRM, where contact information is managed.

## Response `201`

Created

- object
  - `call` object
    - `id` string, uuid — ID assigned to the initiated call.

## Other responses

- `401` — Unauthorized
- `403` — Forbidden
- `422` — Unprocessable Entity
- `429` — Too many requests

---

[API](https://skmtc.net/voiso/apis/voiso-api.md) · [All operations](https://skmtc.net/voiso/apis/voiso-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/voiso/voiso-api/revisions/3d34cfd8f064/schema)