---
title: "Create scheduled callback"
method: POST
path: "/api/v4/tasks/scheduled_callbacks"
tags: ["Tasks"]
---

# Create scheduled callback

`POST /api/v4/tasks/scheduled_callbacks`

Creates a scheduled callback for an agent at the specified time.

## Request body

- object
  - `user_id` integer, required — The unique identifier of the user who will handle the callback.
  - `scheduled_at` string, date-time, required — Date and time when the callback call is scheduled to be placed (ISO 8601).
  - `caller_id_group_id` integer, nullable — Identifier of the caller ID group to use for the callback.
  - `timezone` string, nullable — IANA time zone used to interpret `scheduled_at` when a local time is provided.
  - `destination` union, required — Destination for the callback.
    - ScheduledCallbackDestinationPhoneNumber
      - `type` 'phone_number', required — Destination type identifier.
      - `phone_number` string, required — Phone number to call back.
    - ScheduledCallbackDestinationRelatedCall
      - `type` 'related_call', required — Destination type identifier.
      - `call_id` string, required — Identifier of the related call to reference.
    - ScheduledCallbackDestinationExternalSystem
      - `type` 'external_system', required — Destination type identifier.
      - `system` string, required — External system that initiated the callback.
      - `account_id` string, required — Contact identifier in the external system.
  - `note` string, nullable — Notes associated with the callback request.

## Response `201`

Created

- object
  - `scheduled_callback` ScheduledCallback
    - `id` integer — The unique identifier of the scheduled callback.
    - `phone_number` string — The phone number to call back.
    - `scheduled_at` string, date-time — The time of the callback in ISO8601 format.
    - `user` UserShort
      - `id` integer — The unique identifier of the user.
      - `name` string — The name of the user.
      - `email` string, email — The email address of the user.
    - `caller_id_group` CallerIDGroupShort — A group of Caller IDs that control which phone number is shown when dialing.
      - `id` integer — The unique identifier of the caller ID group
      - `name` string — The name of the caller ID group.
    - `note` string, nullable — Notes provided for the callback.
    - `related_call` object, nullable
      - `id` string, uuid — Identifier of the related call.
    - `source` object, nullable
      - `system` string — External system that initiated the callback.
      - `account_id` string — Contact identifier in the external system.
    - `status` 'pending' | 'in_progress' | 'completed' | 'failed' | 'in_failover' — The current status of the scheduled callback.
    - `created_at` string, date-time — Timestamp when the scheduled callback was created (ISO 8601).
    - `updated_at` string, date-time — Timestamp when the scheduled callback was last updated (ISO 8601).

## Other responses

- `400` — Bad Request
- `401` — Unauthorized
- `403` — Forbidden
- `422` — Unprocessable Entity
- `429` — Too many requests

---

[API](https://skmtc.net/voiso/apis/voiso-api.md) · [All operations](https://skmtc.net/voiso/apis/voiso-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/voiso/voiso-api/revisions/3d34cfd8f064/schema)