Case
List unresolved cases
List unresolved cases (open, contact_id IS NULL) for the authenticated caller's customer.
get/contact_cases/unresolved
Query parameters
page_sizeinteger
Example:25
Number of results to return per page.
page_tokenstring
Cursor token for pagination. Use the next_page_token value from the previous response.
Response
Successful response.
Example response
{
"result": [
{
"id": "550e8400-e29b-41d4-a716-446655440000",
"customer_id": "7c4d2f3a-1b8e-4f5c-9a6d-3e2f1a0b4c5d",
"peer": {
"type": "tel",
"target": "+14155551234",
"target_name": "John Smith",
"name": "Main Office",
"detail": "Primary contact number"
},
"local": {
"type": "tel",
"target": "+14155551234",
"target_name": "John Smith",
"name": "Main Office",
"detail": "Primary contact number"
},
"reference_type": "call",
"reference_id": "1fe1356f-3f7f-4ff9-9d33-08136b38f506",
"contact_id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
"owner_type": "agent",
"owner_id": "2a2ec0ba-8004-11ec-aea5-439829c92a7c",
"status": "open",
"opened_at": "2026-06-01T09:30:00.000000Z",
"closed_at": "2026-06-02T09:30:00.000000Z",
"closed_reason": "agent_closed",
"closed_by_type": "agent",
"closed_by_id": "2a2ec0ba-8004-11ec-aea5-439829c92a7c",
"name": "Billing dispute follow-up",
"detail": "Customer disputes March invoice charges.",
"previous_case_id": "11111111-0000-0000-0000-000000000001",
"tm_create": "2026-06-01T09:30:00.000000Z",
"tm_update": "2026-06-01T09:30:00.000000Z"
}
],
"next_page_token": "2026-06-01T09:30:01.000000Z"
}