Service Agent
List transcript lines
Retrieves the individual spoken/written lines (transcript entries) for one transcribe session, scoped to the service agent's own customer. Ownership is authorized against the target transcribe's own customer_id (fetched by transcribe_id), not a re-derived parent resource.
get/service_agents/transcripts
Query parameters
transcribe_idstring uuid required
The transcribe session ID returned from GET /service_agents/transcribes or POST /service_agents/transcribes.
page_sizeinteger
Example:25
Number of results to return per page.
page_tokenstring
Cursor token for pagination. Use the next_page_token value from the previous response.
Response
A list of transcript lines, in creation order.
Example response
{
"result": [
{
"id": "550e8400-e29b-41d4-a716-446655440000",
"customer_id": "7c4d2f3a-1b8e-4f5c-9a6d-3e2f1a0b4c5d",
"transcribe_id": "b8c9d0e1-f2a3-4b5c-6d7e-8f9a0b1c2d3e",
"direction": "both",
"message": "Hello, thank you for calling. How can I help you?",
"tm_transcript": "2026-01-15T09:31:15.000000Z",
"tm_create": "2026-01-15T09:30:00.000000Z"
}
]
}