v51

latestOpenAPI 3.0.0raw.githubusercontent.com2026-08-014102371.0 MB

Service Agent

List transcribes

Retrieves a paginated list of transcriptions for the service agent's customer. Optionally filter by the origin resource (reference_type + reference_id) to find all transcribes tied to a specific call, conference, or recording. Note a single reference can have multiple transcribes (e.g. one per language, or multiple start/stop sessions), so this always returns a list, not a single item.

get/service_agents/transcribes

Query parameters

page_sizeinteger

Example:25

Number of results to return per page.

page_tokenstring

Cursor token for pagination. Use the next_page_token value from the previous response.

reference_type'unknown' | 'recording' | 'call' | 'confbridge'

Example:call

Filter by the reference type of the origin resource. Must be supplied together with reference_id; supplying only one of the two returns a 400 error.

reference_idstring uuid

Filter by the ID of the origin resource (e.g. a call ID returned from GET /service_agents/calls). Must be supplied together with reference_type; supplying only one of the two returns a 400 error.

Response

A list of transcriptions.

next_page_tokenstring

Cursor token for the next page of results. Pass this value as the page_token parameter in the next request.

Example response

{
  "result": [
    {
      "id": "550e8400-e29b-41d4-a716-446655440000",
      "customer_id": "7c4d2f3a-1b8e-4f5c-9a6d-3e2f1a0b4c5d",
      "activeflow_id": "d4e5f6a7-b8c9-0123-4567-890abcdef012",
      "on_end_flow_id": "a1b2c3d4-e5f6-7890-1234-567890abcdef",
      "reference_type": "call",
      "reference_id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
      "status": "progressing",
      "language": "en-US",
      "direction": "both",
      "provider": "gcp",
      "tm_create": "2026-01-15T09:30:00.000000Z",
      "tm_update": "2026-01-16T14:20:00.000000Z",
      "tm_delete": "2026-01-17T18:45:00.000000Z"
    }
  ]
}