v51

latestOpenAPI 3.0.0raw.githubusercontent.com2026-08-014102371.0 MB

Case

List notes for a case

List all notes for the case of the given ID. Notes are an internal, agent-facing annotation on a Case and never appear in any customer-facing webhook or response.

get/contact_cases/{id}/notes

Path parameters

idstring uuid required

Example:550e8400-e29b-41d4-a716-446655440000

The ID of the case. The ID is returned from GET /v1.0/contact_cases response.

Response

Successful response.

next_page_tokenstring

Pagination token for the next page. Empty when no further pages exist.

Example response

{
  "result": [
    {
      "id": "33333333-0000-0000-0000-000000000003",
      "customer_id": "7c4d2f3a-1b8e-4f5c-9a6d-3e2f1a0b4c5d",
      "case_id": "550e8400-e29b-41d4-a716-446655440000",
      "author_type": "agent",
      "author_id": "2a2ec0ba-8004-11ec-aea5-439829c92a7c",
      "text": "Called the customer back, no answer.",
      "tm_create": "2026-06-01T09:30:00.000000Z",
      "tm_update": "2026-06-01T09:30:00.000000Z",
      "tm_delete": "2026-06-02T08:00:00.000000Z"
    }
  ],
  "next_page_token": "2026-06-01T09:30:01.000000Z"
}