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v51

latestOpenAPI 3.0.0raw.githubusercontent.com2026-08-014102371.0 MB
Queue

Delete a queue call

Deletes the specified queue call.

delete/queuecalls/{id}

Path parameters

idstring required

The ID of the queue call to delete.

Response

Successfully deleted the queue call.

idstring uuid

The unique identifier of the queuecall. Returned from the GET /queuecalls response.

customer_idstring uuid

The unique identifier of the customer who owns this queuecall. Returned from the GET /customers response.

reference_type'call'
reference_idstring uuid

The unique identifier of the referenced resource (e.g., a call). Returned from the corresponding resource endpoint.

status'initiating' | 'waiting' | 'connecting' | 'kicking' | 'service' | 'done' | 'abandoned'
service_agent_idstring uuid

The unique identifier of the agent handling this queuecall. Returned from the GET /agents response.

duration_waitinginteger

Duration for waiting in milliseconds

duration_serviceinteger

Duration for service in milliseconds

tm_createstring date-time

The creation timestamp.

tm_servicestring date-time

Timestamp when the queue call started service.

tm_updatestring date-time

The last update timestamp.

tm_deletestring date-time

The deletion timestamp.

Example response

{
  "id": "550e8400-e29b-41d4-a716-446655440000",
  "customer_id": "7c4d2f3a-1b8e-4f5c-9a6d-3e2f1a0b4c5d",
  "reference_type": "call",
  "reference_id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
  "status": "waiting",
  "service_agent_id": "c3d4e5f6-a7b8-9c0d-1e2f-3a4b5c6d7e8f",
  "duration_waiting": 45000,
  "duration_service": 180000,
  "tm_create": "2026-01-15T09:30:00.000000Z",
  "tm_service": "2026-01-15T09:35:00.000000Z",
  "tm_update": "2026-01-16T14:20:00.000000Z",
  "tm_delete": "2026-01-17T18:45:00.000000Z"
}