---
title: "Get detailed conversation info"
method: GET
path: "/service_agents/conversations/{id}"
tags: ["Service Agent"]
---

# Get detailed conversation info

`GET /service_agents/conversations/{id}`

Retrieves detailed information about a specific conversation by its ID.

## Path parameters

- `id` string, required

## Response `200`

The details of the conversation.

- ConversationManagerConversation
  - `id` string, uuid — The unique identifier of the conversation.
  - `customer_id` string, uuid — The unique identifier of the customer. Returned from the `GET /customers` response.
  - `owner_type` string — Type of the conversation owner.
  - `owner_id` string, uuid — The unique identifier of the conversation owner. Returned from the corresponding owner resource endpoint (e.g., `GET /agents`).
  - `account_id` string, uuid — The unique identifier of the conversation account. Returned from the `GET /conversation_accounts` response.
  - `name` string — Name of the conversation.
  - `detail` string — Detailed information about the conversation.
  - `type` '' | 'message' | 'line' | 'whatsapp' | 'email' — Type of the conversation.
  - `dialog_id` string — The identifier of the referenced conversation transaction. For Line, this is the chatroom ID.
  - `self` CommonAddress — Contains source or destination detail info.
    - `type` '' | 'agent' | 'conference' | 'email' | 'extension' | 'line' | 'sip' | 'tel' | 'web_session' — Type of address.
    - `target` string — The address endpoint. Format depends on type: phone number for tel (e.g. +14155551234), UUID for agent/conference/extension, email for email, SIP URI for sip.
    - `target_name` string — Address's name.
    - `name` string — Optional label for this address.
    - `detail` string — Additional notes about this address.
  - `peer` CommonAddress — Contains source or destination detail info.
    - `type` '' | 'agent' | 'conference' | 'email' | 'extension' | 'line' | 'sip' | 'tel' | 'web_session' — Type of address.
    - `target` string — The address endpoint. Format depends on type: phone number for tel (e.g. +14155551234), UUID for agent/conference/extension, email for email, SIP URI for sip.
    - `target_name` string — Address's name.
    - `name` string — Optional label for this address.
    - `detail` string — Additional notes about this address.
  - `tm_create` string, date-time — Timestamp when the conversation was created.
  - `tm_update` string, date-time — Timestamp when the conversation was last updated.
  - `tm_delete` string, date-time — Timestamp when the conversation was deleted.

## Other responses

- `400` — Invalid request (INVALID_ARGUMENT).
- `401` — Authentication required (UNAUTHENTICATED).
- `403` — Insufficient permission (PERMISSION_DENIED).
- `404` — Resource not found (NOT_FOUND).
- `500` — Internal error (INTERNAL).

---

[API](https://skmtc.net/voipbin/apis/voipbin-api.md) · [All operations](https://skmtc.net/voipbin/apis/voipbin-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/voipbin/voipbin-api/versions/79e779080bcc/schema)