---
title: "List cases"
method: GET
path: "/contact_cases"
tags: ["Case"]
---

# List cases

`GET /contact_cases`

List cases for the customer, optionally filtered by status, owner_type,
owner_id, contact_id, and reference_id.

## Query parameters

- `status` 'open' | 'closed'
- `reference_id` string
- `owner_type` string
- `owner_id` string, uuid
- `contact_id` string, uuid
- `page_size` integer
- `page_token` string

## Response `200`

Successful response.

- ContactManagerCaseListResponse
  - `result` ContactManagerCase[] — List of cases.
    - `id` string, uuid — Unique identifier for the case.
    - `customer_id` string, uuid — Unique identifier of the associated customer.
    - `peer` CommonAddress — Contains source or destination detail info.
      - `type` '' | 'agent' | 'conference' | 'email' | 'extension' | 'line' | 'sip' | 'tel' | 'web_session' — Type of address.
      - `target` string — The address endpoint. Format depends on type: phone number for tel (e.g. +14155551234), UUID for agent/conference/extension, email for email, SIP URI for sip.
      - `target_name` string — Address's name.
      - `name` string — Optional label for this address.
      - `detail` string — Additional notes about this address.
    - `local` CommonAddress — Contains source or destination detail info.
      - `type` '' | 'agent' | 'conference' | 'email' | 'extension' | 'line' | 'sip' | 'tel' | 'web_session' — Type of address.
      - `target` string — The address endpoint. Format depends on type: phone number for tel (e.g. +14155551234), UUID for agent/conference/extension, email for email, SIP URI for sip.
      - `target_name` string — Address's name.
      - `name` string — Optional label for this address.
      - `detail` string — Additional notes about this address.
    - `reference_type` string — Origin channel type (e.g. "call", "conversation_message").
    - `reference_id` string — The internal VoIPBin resource ID that reference_type points at (the call ID when reference_type is "call", the conversation ID when reference_type is "conversation_message"), set automatically at case creation time. Never a customer- or agent-supplied value. Empty when no such internal resource ID applies.
    - `contact_id` string, uuid — The resolved contact this case is attributed to. Nullable until resolved.
    - `owner_type` string — Type of the case owner.
    - `owner_id` string, uuid — ID of the case owner.
    - `status` 'open' | 'closed' — Case lifecycle status.
    - `opened_at` string, date-time — Timestamp when the case was opened. Nullable.
    - `closed_at` string, date-time — Timestamp when the case was closed. Nullable.
    - `closed_reason` string — Reason the case was closed (e.g. "agent_closed", "timeout").
    - `closed_by_type` string — Type of the actor that closed the case (e.g. "agent", "system").
    - `closed_by_id` string, uuid — ID of the actor that closed the case. Nullable.
    - `name` string — Optional freeform case name/title, settable only at creation time.
    - `detail` string — Optional freeform case detail, settable only at creation time.
    - `previous_case_id` string, uuid — ID of the prior (now-closed) case this case continues from, if any.
    - `tm_create` string, date-time — Timestamp when this case was created.
    - `tm_update` string, date-time — Timestamp when this case was last updated.
  - `next_page_token` string — Pagination token for the next page. Empty when no further pages exist.

## Other responses

- `400` — Invalid request (INVALID_ARGUMENT).
- `401` — Authentication required (UNAUTHENTICATED).
- `403` — Insufficient permission (PERMISSION_DENIED).
- `500` — Internal error (INTERNAL).

---

[API](https://skmtc.net/voipbin/apis/voipbin-api.md) · [All operations](https://skmtc.net/voipbin/apis/voipbin-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/voipbin/voipbin-api/revisions/79e779080bcc/schema)