---
title: "GET /api/support/{id}"
method: GET
path: "/api/support/{id}"
tags: ["api", "supports"]
---

# GET /api/support/{id}

`GET /api/support/{id}`

Get a support ticket

## Path parameters

- `id` string, required

## Query parameters

- `secret` string, required

## Response `200`

OK

- PublicSupportResource
  - `_id` string, required — The ID of the status
  - `transactionId` string — The ID of the corresponding transaction
  - `name` string, required — The name of the ticket
  - `firstname` string — The firstname of the ticket creator
  - `lastname` string — The lastname of the ticket creator
  - `email` string, email, required — The email of the ticket creator
  - `status` 'NEW' | 'INPROGRESS' | 'RESOLVED', required — The current status of the support ticket
  - `messages` object[] — The sent messages associated with this ticket
    - `_id` string, required — The ID of the support message
    - `userId` string, required — The ID of the user who sent the message
    - `senderName` string, required — The name of the message sender
    - `message` string, required — The text content of the support message
    - `createdAt` string, date-time — An ISO timestamp indicating when the message was created
  - `secret` string, required — The secret of the support ticket
  - `assignee` string — The userId of the assignee
  - `assignedToSeller` boolean — Flag indicating whether the ticket is assigned to the seller
  - `lastInteraction` string, date-time, required — An ISO timestamp indicating the last interaction with the ticket
  - `sellerId` string — The ID of the seller of the support ticket
  - `preferredLanguage` 'de' | 'de-CH' | 'en' | 'en-GB' | 'en-AU' | 'fr' | 'es' | 'es-MX' | 'is' | 'it' | 'ru' | 'pt' | 'tr' | 'nb' | 'nl' | 'pl' | 'sv' | 'sl' | 'da' | 'cs' | 'lv' | 'he' | 'ar' | 'th' | 'ko' | 'ja' | 'zh-TW'
  - `createdAt` string, date-time, required — An ISO timestamp indicating when the support ticket was created
  - `updatedAt` string, date-time, required — An ISO timestamp indicating when the support ticket was updated
  - `customerId` string — The ID of the customer
  - `context` object

## Other responses

- `400` — Bad Request
- `404` — Not Found

---

[API](https://skmtc.net/vivenu/apis/vivenu-api.md) · [All operations](https://skmtc.net/vivenu/apis/vivenu-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/vivenu/vivenu-api/revisions/36be0dca14e7/schema)