v1

latestOpenAPI 3.0.02026-07-2612645160.3 KB

Team Analytics

Get team member distribution of open conversations

Returns the distribution of open conversations across different agents with average waiting time

get/api/analytics/team/snapshot/agent-distribution

Query parameters

agentIdsstring[]

Optional array of agent IDs to filter by specific agents

[
  "agent-id-1",
  "agent-id-2"
]

pipelineIdstring

Example:pipeline-id-1

Optional pipeline ID to filter by specific pipeline

stageIdsstring[]

Optional array of stage IDs to filter by specific stages

[
  "stage-id-1",
  "stage-id-2"
]

hideArchivedboolean

Example:true

Optional boolean to filter by archived conversations

hideUnassignedboolean required

Headers

x-api-keystring required

API key

Response

Successfully retrieved agent distribution

Example response

{
  "agentDistribution": [
    {
      "agent_id": "agent-123",
      "agent_name": "John Doe",
      "count": 15,
      "averageWaitingTime": 1800000
    }
  ]
}