Sign in

v1

latestOpenAPI 3.0.02026-07-2612645160.3 KB
Team Analytics

Get response-time statistics

Returns median, p90 and average waiting time (in minutes) for answered messages

get/api/analytics/team/snapshot/response-time-statistics

Query parameters

agentIdsstring[]

Array of agent IDs to filter

[
  "agent-id-1",
  "agent-id-2"
]
startDatestring
Example:2025-05-27

Start date (ISO 8601). Defaults to today-7d 00:00.

endDatestring
Example:2025-06-03

End date (ISO 8601). Defaults to today 23:59.

pipelineIdstring
Example:pipeline-id-1

Optional pipeline ID to filter by specific pipeline

stageIdsstring[]

Optional array of stage IDs to filter by specific stages

[
  "stage-id-1",
  "stage-id-2"
]
hideArchivedboolean
Example:true

Optional boolean to filter by archived conversations

hideUnassignedboolean
Example:true

Optional boolean to filter by unassigned conversations

Headers

x-api-keystring required

API key

Response

medianWaitingTimenumber
p90WaitingTimenumber
averageWaitingTimenumber

Example response

{
  "medianWaitingTime": 12,
  "p90WaitingTime": 55,
  "averageWaitingTime": 18
}