v1
latestOpenAPI 3.0.02026-07-2612645160.3 KBTeam Analytics
Get detailed unanswered conversations
Returns detailed information about open conversations without responses for the authenticated user's organization
get/api/analytics/team/snapshot/unanswered-conversations-details
Query parameters
pagenumber
Example:1
Page number for pagination (default: 1)
agentIdsstring[]
Optional array of agent IDs to filter by specific agents
[ "agent-id-1", "agent-id-2" ]
pipelineIdstring
Example:pipeline-id-1
Optional pipeline ID to filter by specific pipeline
stageIdsstring[]
Optional array of stage IDs to filter by specific stages
[ "stage-id-1", "stage-id-2" ]
hideArchivedboolean
Example:true
Optional boolean to filter by archived conversations
hideUnassignedboolean required
Headers
x-api-keystring required
API key
Response
Successfully retrieved detailed unanswered conversations
Example response
{
"contacts": [
{
"ai_contact_id": "contact-123",
"current_stage": "Lead",
"current_pipeline": "Sales Pipeline",
"waiting_time": 3600000,
"name": "John Doe",
"assigned_agents": [
{
"agent_id": "agent-123",
"agent_name": "Jane Smith"
}
]
}
],
"hasNextPage": true,
"nextPage": "2",
"total": 100
}