v1

latestOpenAPI 3.0.02026-07-2612645160.3 KB

Team Analytics

Get average first response time

Returns the average time of the first response per contact within the specified date range

get/api/analytics/team/snapshot/average-first-response-time

startDatestring

Example:2025-05-27

Start date (ISO 8601). Defaults to today-7d 00:00.

endDatestring

Example:2025-06-03

End date (ISO 8601). Defaults to today 23:59.

agentIdsstring[]

Optional array of agent IDs to filter by specific agents

[
  "agent-id-1",
  "agent-id-2"
]

pipelineIdstring

Example:pipeline-id-1

Optional pipeline ID to filter by specific pipeline

stageIdsstring[]

Optional array of stage IDs to filter by specific stages

[
  "stage-id-1",
  "stage-id-2"
]

hideArchivedboolean

Example:true

Optional boolean to filter by archived conversations

hideUnassignedboolean

Example:true

Optional boolean to filter by unassigned conversations

x-api-keystring required

API key

Successfully retrieved average first response time

averageFirstResponseTimenumber

Average first response time in seconds

{
  "averageFirstResponseTime": 300
}