v3
latestOpenAPI 3.0.32026-07-31135300306.1 KBSearch for issues by a given filter
Currently, the following fields are filterable for issues:
-
created_at (in RFC3339 format). Allowed operators: time_is_after, time_is_before, time_range
-
account_id. Allowed operators: equals, in, not_in, is_set, is_unset
-
ticket_form_id. Allowed operators: equals, in, not_in, is_set, is_unset
-
requester_id. Allowed operators: equals, in, not_in, is_set, is_unset
-
follower_user_id. Allowed operators: equals, in, not_in
-
follower_contact_id. Allowed operators: equals, in, not_in
-
state. Valid values are ["new", "waiting_on_you", "waiting_on_customer", "on_hold", "closed"] or a custom status slug. Allowed operators: equals, in, not_in
-
custom fields (pass in the slug of the custom field)
-
tags (pass in the tag name). Allowed operators: contains, does_not_contain, in, not_in
-
title. Allowed operators: string_contains, string_does_not_contain
-
body_html. Allowed operators: string_contains, string_does_not_contain
-
assignee_id. Allowed operators: equals, in, not_in, is_set, is_unset
-
team_id. Allowed operators: equals, in, not_in
-
issue_type. Valid values are ["conversation", "ticket"]. Allowed operators: equals, in, not_in, is_set, is_unset
-
resolved_at. Allowed operators: time_is_after, time_is_before, time_range
-
latest_message_activity_at. Allowed operators: time_is_after, time_is_before, time_range
-
updated_at (in RFC3339 format). Allowed operators: time_is_after, time_is_before, time_range
-
slack_channel_id (the Slack channel ID the issue was created in). Allowed operators: equals, in, not_in
Rate limit: 20 requests per minute