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v5

latestOpenAPI 3.0.02026-08-017841,2603.2 MB
ticketing
ticket

List all tickets

get/ticketing/{connection_id}/ticket

Path parameters

connection_idstring required

ID of the connection

Query parameters

limitnumber
offsetnumber
updated_gtestring

Return only results whose updated date is equal or greater to this value (ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)

sortstring
orderstring
querystring

Query string to search. eg. email address or name

customer_idstring

The customer ID to filter by

user_idstring

The user/employee ID to filter by (reference to HrisEmployee)

fieldsstring[]

Fields to return

rawstring

Raw parameters to include in the 3rd-party request. Encoded as a URL component. eg. raw parameters: foo=bar&zoo=bar -> raw=foo%3Dbar%26zoo%3Dbar

Response

Successful

idstring
created_atstring date-time
updated_atstring date-time
customer_idstring
subjectstring
descriptionstring
status'ACTIVE' | 'CLOSED'
closed_atstring date-time
prioritystring
category_idstring
sourcestring
source_refstring
tagsstring[]
user_idstring
urlstring
attachment_idsstring[]

Array of attachment IDs retrieved from StorageFile.Get endpoint

due_atstring date-time
rawobject