---
title: "Retrieve a ticket"
method: GET
path: "/ticketing/{connection_id}/ticket/{id}"
tags: ["ticketing", "ticket"]
---

# Retrieve a ticket

`GET /ticketing/{connection_id}/ticket/{id}`

## Path parameters

- `connection_id` string, required
- `id` string, required

## Query parameters

- `fields` string[]
- `raw` string

## Response `200`

Successful

- TicketingTicket
  - `id` string
  - `created_at` string, date-time
  - `updated_at` string, date-time
  - `customer_id` string
  - `subject` string
  - `description` string
  - `status` 'ACTIVE' | 'CLOSED'
  - `closed_at` string, date-time
  - `priority` string
  - `category_id` string
  - `source` string
  - `source_ref` string
  - `tags` string[]
  - `user_id` string
  - `url` string
  - `attachment_ids` string[] — Array of attachment IDs retrieved from StorageFile.Get endpoint
  - `due_at` string, date-time
  - `raw` object

---

[API](https://skmtc.net/unified/apis/unified-to-api.md) · [All operations](https://skmtc.net/unified/apis/unified-to-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/unified/unified-to-api/versions/1f72720916e4/schema)