v3

latestOpenAPI 3.0.1Apache 2.0raw.githubusercontent.com2026-08-014669239.7 KB

Observations

Retrieve Observation

Retrieve a specific transient observation by its ID for the given profile.

get/v1/Stores/{storeId}/Profiles/{profileId}/Observations/{observationId}

Response

Observation retrieved successfully.

contentstring required

The main content of the observation.

occurredAtstring date-time required

The timestamp when the observation originally occurred.

sourcestring required

The source system that generated this observation. Allows letters, numbers, spaces, and URL-safe symbols. Excludes URL-unsafe characters like quotes, angle brackets, and control characters.

conversationIdsConversationID[]

Array of conversation IDs associated with this observation.

idstring required

A unique identifier for the observation using Twilio Type ID (TTID) format.

createdAtstring date-time required

The timestamp when the observation was created.

updatedAtstring date-time required

The timestamp when the observation was last updated.

Example response

{
  "content": "Customer expressed satisfaction with recent product update during support call.",
  "occurredAt": "2025-01-15T10:15:30Z",
  "source": "conversational-intelligence",
  "conversationIds": [
    "conv_conversation_00000000000000000000000000"
  ],
  "id": "mem_observation_00000000000000000000000000",
  "createdAt": "2025-01-15T10:30:45Z",
  "updatedAt": "2025-01-15T10:30:45Z"
}