---
title: "Get a specific Call Summary."
method: GET
path: "/v1/Voice/{CallSid}/Summary"
tags: ["InsightsV1CallSummary"]
---

# Get a specific Call Summary.

`GET /v1/Voice/{CallSid}/Summary`

Get a specific Call Summary.

## Path parameters

- `CallSid` string, required

## Query parameters

- `ProcessingState` 'complete' | 'partial'

## Response `200`

OK

- InsightsV1CallSummary
  - `account_sid` string, nullable — The unique SID identifier of the Account.
  - `call_sid` string, nullable — The unique SID identifier of the Call.
  - `call_type` 'carrier' | 'sip' | 'trunking' | 'client' | 'whatsapp'
  - `call_state` 'ringing' | 'completed' | 'busy' | 'fail' | 'noanswer' | 'canceled' | 'answered' | 'undialed'
  - `answered_by` 'unknown' | 'machine_start' | 'machine_end_beep' | 'machine_end_silence' | 'machine_end_other' | 'human' | 'fax'
  - `processing_state` 'complete' | 'partial'
  - `created_time` string, date-time, nullable — The time at which the Call was created, given in ISO 8601 format. Can be different from `start_time` in the event of queueing due to CPS
  - `start_time` string, date-time, nullable — The time at which the Call was started, given in ISO 8601 format.
  - `end_time` string, date-time, nullable — The time at which the Call was ended, given in ISO 8601 format.
  - `duration` integer, nullable — Duration between when the call was initiated and the call was ended
  - `connect_duration` integer, nullable — Duration between when the call was answered and when it ended
  - `from` unknown
  - `to` unknown
  - `carrier_edge` unknown
  - `client_edge` unknown
  - `sdk_edge` unknown
  - `sip_edge` unknown
  - `tags` string[], nullable — Tags applied to calls by Voice Insights analysis indicating a condition that could result in subjective degradation of the call quality.
  - `url` string, uri, nullable — The URL of this resource.
  - `attributes` unknown
  - `properties` unknown
  - `trust` unknown
  - `annotation` unknown
  - `agent_session_summaries` CallSummaryAgentSessionSummary[], nullable — `object` List of session summaries for conversation relay. See [Details: Call Summary](https://www.twilio.com/docs/voice/voice-insights/api/call/details-call-summary#conversation-relay-object) for the object properties.
    - `session_id` string
    - `tts_latency_ms` CallSummaryCrelayRateStats
      - `min` number, float
      - `max` number, float
      - `avg` number, float
    - `stt_latency_ms` CallSummaryCrelayRateStats
      - `min` number, float
      - `max` number, float
      - `avg` number, float
    - `network_latency_ms` CallSummaryCrelayRateStats
      - `min` number, float
      - `max` number, float
      - `avg` number, float
    - `time_to_first_audio_ms` CallSummaryCrelayRateStats
      - `min` number, float
      - `max` number, float
      - `avg` number, float
    - `application_latency_ms` CallSummaryCrelayRateStats
      - `min` number, float
      - `max` number, float
      - `avg` number, float
    - `tokens` CallSummaryCrelayTokenStats
      - `total` integer
      - `tokens_per_second` CallSummaryCrelayRateStats
        - `min` number, float
        - `max` number, float
        - `avg` number, float
    - `words` CallSummaryCrelayWordStats
      - `total` integer
      - `words_per_minute` CallSummaryCrelayRateStats
        - `min` number, float
        - `max` number, float
        - `avg` number, float
    - `turns` integer
    - `interruptions` CallSummaryCrelayInterruptions
      - `customer_to_agent` integer
      - `agent_to_customer` integer
    - `session_state` 'unknown' | 'failure' | 'ended' | 'hung_up'

---

[API](https://skmtc.net/twilio/apis/insights-v1.md) · [All operations](https://skmtc.net/twilio/apis/insights-v1/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/twilio/insights-v1/revisions/f61c549dd40c/schema)