v1

latestOpenAPI 3.0.1MIT2026-07-26104203277.0 KB

Get Satisfaction and Outcome Analytics

Retrieves satisfaction and outcome analytics for voice agents including NPS score, sentiment distribution, CSAT score, first call resolution, and escalation rate.

get/v1/agent-analytics/satisfaction

Query parameters

voiceAgentIdstring uuid

Example:48f7656f-098b-4c43-b165-7cfd2cc8ac30

The unique identifier of the voice agent. If not sent, the statistics will be for all voice agents.

Example:TODAY

The period filter option. Defaults to TODAY.

startPeriodstring

Example:1737590399000

The start period timestamp in milliseconds sent in string format. Must be sent with CUSTOM date filter.

endPeriodstring

Example:1737590399000

The end period timestamp in milliseconds sent in string format. Must be sent with CUSTOM date filter.

timeDifferencestring

Example:-3

The time difference between the timezone of the user's machine to the UTC/GMT timezone.

Response

Successful response

successboolean

Example response

{
  "success": true,
  "data": {
    "npsScore": 87,
    "sentimentDistribution": {
      "positive": 87,
      "neutral": 7,
      "negative": 6
    },
    "csatScore": 65,
    "firstCallResolutionPercentage": 77,
    "escalationRate": 33
  }
}