---
title: "Create support ticket"
method: POST
path: "/v1/support/tickets"
tags: ["Accounts"]
---

# Create support ticket

`POST /v1/support/tickets`

Creates a rate-limited account-scoped service ticket with scraper request evidence. Account API keys are accepted so users and AI/API agents can open service tickets.

## Request body

- SupportTicketCreateRequest — Request body for creating an account-scoped service ticket from a user, CLI, or AI/API agent.
  - `subject` string, required
  - `details` string, required
  - `request_id` string, nullable
  - `scraper_id` string, nullable
  - `failing_command` string, nullable
  - `first_log_line` string, nullable
  - `severity` 'low' | 'normal' | 'urgent' — Support ticket severity.

## Response `200`

Account-scoped service ticket created.

- SupportTicketCreateResponse — Service ticket mutation response.
  - `ticket` SupportTicket, required — Support ticket.
    - `id` string, required
    - `created_by` 'account_api_key' | 'account_session', required — Auth surface that created the support ticket.
    - `subject` string, required
    - `details` string, required
    - `request_id` string, nullable
    - `scraper_id` string, nullable
    - `failing_command` string, nullable
    - `first_log_line` string, nullable
    - `status` 'in_progress' | 'open' | 'resolved', required — Support ticket status.
    - `severity` 'low' | 'normal' | 'urgent', required — Support ticket severity.
    - `agent_instruction` string, required
    - `created_at` string, date-time, required
    - `updated_at` string, date-time, required
  - `rate_limit` SupportTicketRateLimit, required — Account support ticket rate limit.
    - `limit_per_hour` integer, required
    - `remaining_hour` integer, required
    - `limit_per_day` integer, required
    - `remaining_day` integer, required
  - `next_command` string, required

## Other responses

- `400` — Bad request.
- `401` — Unauthorized.
- `429` — Too many requests.
- `500` — Internal server error.

---

[API](https://skmtc.net/tovuk/apis/tovuk-api.md) · [All operations](https://skmtc.net/tovuk/apis/tovuk-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/tovuk/tovuk-api/revisions/ef06c3a9c42b/schema)