v50

latestOpenAPI 3.1.0Proprietaryraw.githubusercontent.com2026-07-112650216.3 KB

Accounts

Resolve support ticket

Marks an account-scoped service ticket resolved for the authenticated account or account API key.

post/v1/support/tickets/{ticket_id}/resolve

Path parameters

ticket_idstring required

Example:ticket_0123456789abcdef0123

Support ticket id.

Response

Account-scoped service ticket resolved.

idstring required

created_by'account_api_key' | 'account_session' required

Auth surface that created the support ticket.

subjectstring required

detailsstring required

request_idstring nullable

scraper_idstring nullable

failing_commandstring nullable

first_log_linestring nullable

status'in_progress' | 'open' | 'resolved' required

Support ticket status.

severity'low' | 'normal' | 'urgent' required

Support ticket severity.

agent_instructionstring required

created_atstring date-time required

updated_atstring date-time required

Example response

{
  "id": "ticket_0123456789abcdef0123",
  "created_by": "account_api_key",
  "subject": "Request failed",
  "details": "Request failed after retry.",
  "request_id": "request_123",
  "scraper_id": "tiktok",
  "failing_command": "tovuk request show request_123 --json",
  "first_log_line": "upstream timeout",
  "status": "open",
  "severity": "normal",
  "agent_instruction": "Continue with tovuk request diagnostics.",
  "created_at": "2026-06-23T12:00:00Z",
  "updated_at": "2026-06-23T12:10:00Z"
}