---
title: "Resolve support ticket"
method: POST
path: "/v1/support/tickets/{ticket_id}/resolve"
tags: ["Accounts"]
---

# Resolve support ticket

`POST /v1/support/tickets/{ticket_id}/resolve`

Marks an account-scoped service ticket resolved for the authenticated account or account API key.

## Path parameters

- `ticket_id` string, required

## Response `200`

Account-scoped service ticket resolved.

- SupportTicket — Support ticket.
  - `id` string, required
  - `created_by` 'account_api_key' | 'account_session', required — Auth surface that created the support ticket.
  - `subject` string, required
  - `details` string, required
  - `request_id` string, nullable
  - `scraper_id` string, nullable
  - `failing_command` string, nullable
  - `first_log_line` string, nullable
  - `status` 'in_progress' | 'open' | 'resolved', required — Support ticket status.
  - `severity` 'low' | 'normal' | 'urgent', required — Support ticket severity.
  - `agent_instruction` string, required
  - `created_at` string, date-time, required
  - `updated_at` string, date-time, required

## Other responses

- `400` — Bad request.
- `401` — Unauthorized.
- `429` — Too many requests.
- `500` — Internal server error.

---

[API](https://skmtc.net/tovuk/apis/tovuk-api.md) · [All operations](https://skmtc.net/tovuk/apis/tovuk-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/tovuk/tovuk-api/revisions/ef06c3a9c42b/schema)