---
title: "Service Desk - statistics"
method: GET
path: "/ServiceDesk/Stats"
tags: ["Servicedesk"]
---

# Service Desk - statistics

`GET /ServiceDesk/Stats`

**Requires permission:** *IT*

Volume, response and resolution figures over a rolling window, for the caller's own tickets or the whole helpdesk. Requires the IT permission.

## Query parameters

- `days` integer, nullable
- `everyone` boolean, nullable

## Response `200`

Success

- GetServiceDeskStatsResponse
  - `days` integer
  - `everyone` boolean
  - `created` integer
  - `resolved` integer
  - `openNow` integer
  - `overdueNow` integer
  - `medianFirstResponseHours` number, double, nullable
  - `medianResolutionHours` number, double, nullable
  - `byStatus` GetServiceDeskStatsBucket[]
    - `label` string, nullable
    - `count` integer
  - `byPriority` GetServiceDeskStatsBucket[]
    - `label` string, nullable
    - `count` integer
  - `byCategory` GetServiceDeskStatsBucket[]
    - `label` string, nullable
    - `count` integer
  - `byAgent` GetServiceDeskStatsBucket[]
    - `label` string, nullable
    - `count` integer
  - `createdPerDay` GetServiceDeskStatsDayPoint[]
    - `date` string, date-time
    - `created` integer
    - `resolved` integer
  - `warning` string, nullable
  - `meta` Meta
    - `page` integer
    - `pageSize` integer
    - `total` integer

## Other responses

- `401` — Unauthorized
- `403` — Missing IT permission

---

[API](https://skmtc.net/tonbridge/apis/tonbridge-app-api.md) · [All operations](https://skmtc.net/tonbridge/apis/tonbridge-app-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/tonbridge/tonbridge-app-api/revisions/4d9bcf62aa69/schema)