---
title: "Service Desk - reference data"
method: GET
path: "/ServiceDesk/Reference"
tags: ["Servicedesk"]
---

# Service Desk - reference data

`GET /ServiceDesk/Reference`

**Requires permission:** *IT*

Agents, groups, statuses, priorities and the ticket category tree, for the filter builder and the reassign picker. Requires the IT permission.

## Response `200`

Success

- GetServiceDeskReferenceResponse
  - `agents` GetServiceDeskReferenceOption[]
    - `id` string, nullable
    - `name` string, nullable
    - `groupIds` string[]
  - `groups` GetServiceDeskReferenceOption[]
    - `id` string, nullable
    - `name` string, nullable
    - `groupIds` string[]
  - `statuses` GetServiceDeskReferenceOption[]
    - `id` string, nullable
    - `name` string, nullable
    - `groupIds` string[]
  - `priorities` GetServiceDeskReferenceOption[]
    - `id` string, nullable
    - `name` string, nullable
    - `groupIds` string[]
  - `categories` GetServiceDeskReferenceCategoryOption[]
    - `name` string, nullable
    - `subCategories` string[]
  - `meta` Meta
    - `page` integer
    - `pageSize` integer
    - `total` integer

## Other responses

- `401` — Unauthorized
- `403` — Missing IT permission

---

[API](https://skmtc.net/tonbridge/apis/tonbridge-app-api.md) · [All operations](https://skmtc.net/tonbridge/apis/tonbridge-app-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/tonbridge/tonbridge-app-api/revisions/4d9bcf62aa69/schema)