---
title: "Service Desk - mention inbox"
method: GET
path: "/ServiceDesk/Mentions"
tags: ["Servicedesk"]
---

# Service Desk - mention inbox

`GET /ServiceDesk/Mentions`

**Requires permission:** *IT*

Tickets the caller was looped into by somebody else's private note, newest first. Built by the background sweep, since Freshservice cannot be queried on note contents. Requires the IT permission.

## Query parameters

- `includeHandled` boolean, nullable
- `page` integer, nullable

## Response `200`

Success

- GetServiceDeskMentionsResponse
  - `mentions` ServiceDeskMention[]
    - `id` integer
    - `ticketId` integer
    - `ticketSubject` string, nullable
    - `matchKind` string, nullable
    - `authorName` string, nullable
    - `snippet` string, nullable
    - `noteCreatedUtc` string, date-time
    - `read` boolean
    - `url` string, nullable
  - `unreadCount` integer
  - `lastScanUtc` string, date-time, nullable
  - `meta` Meta
    - `page` integer
    - `pageSize` integer
    - `total` integer

## Other responses

- `401` — Unauthorized
- `403` — Missing IT permission

---

[API](https://skmtc.net/tonbridge/apis/tonbridge-app-api.md) · [All operations](https://skmtc.net/tonbridge/apis/tonbridge-app-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/tonbridge/tonbridge-app-api/revisions/4d9bcf62aa69/schema)