---
title: "Service Desk - why is this ticket not in my mentions"
method: GET
path: "/ServiceDesk/Mentions/Diagnose/{ticketId}"
tags: ["Servicedesk"]
---

# Service Desk - why is this ticket not in my mentions

`GET /ServiceDesk/Mentions/Diagnose/{ticketId}`

**Requires permission:** *IT*

Replays the mention sweep's decision for one ticket, note by note, and says which rule excluded each. Requires the IT permission.

## Path parameters

- `ticketId` integer, required

## Response `200`

Success

- GetServiceDeskMentionDiagnosticResponse
  - `ticketId` integer
  - `yourAddresses` string[]
  - `watermarkUtc` string, date-time, nullable
  - `lastRunUtc` string, date-time, nullable
  - `alreadyRecorded` boolean
  - `notes` GetServiceDeskMentionDiagnosticNoteView[]
    - `conversationId` integer, nullable
    - `createdUtc` string, date-time, nullable
    - `private` boolean
    - `incoming` boolean
    - `authorUserId` integer, nullable
    - `notifiedAddresses` string[]
    - `notifiesYou` boolean
    - `verdict` string, nullable
  - `meta` Meta
    - `page` integer
    - `pageSize` integer
    - `total` integer

## Other responses

- `401` — Unauthorized
- `403` — Missing IT permission
- `404` — Ticket not found

---

[API](https://skmtc.net/tonbridge/apis/tonbridge-app-api.md) · [All operations](https://skmtc.net/tonbridge/apis/tonbridge-app-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/tonbridge/tonbridge-app-api/revisions/4263dd755e48/schema)