---
title: "Service Desk - who am I on the helpdesk"
method: GET
path: "/ServiceDesk/Identity"
tags: ["Servicedesk"]
---

# Service Desk - who am I on the helpdesk

`GET /ServiceDesk/Identity`

**Requires permission:** *IT*

How the caller resolves to a Freshservice agent, and — when they do not — the addresses that were tried plus an agent id derived from a ticket they raised, offered for confirmation. Requires the IT permission.

## Response `200`

Success

- GetServiceDeskIdentityResponse
  - `isAgent` boolean
  - `agentId` string, nullable
  - `agentName` string, nullable
  - `resolvedFromLink` boolean
  - `hasLink` boolean
  - `linkSource` string, nullable
  - `rosterSize` integer
  - `checkedAddresses` string[]
  - `suggestedAgentId` string, nullable
  - `explanation` string, nullable
  - `meta` Meta
    - `page` integer
    - `pageSize` integer
    - `total` integer

## Other responses

- `401` — Unauthorized
- `403` — Missing IT permission

---

[API](https://skmtc.net/tonbridge/apis/tonbridge-app-api.md) · [All operations](https://skmtc.net/tonbridge/apis/tonbridge-app-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/tonbridge/tonbridge-app-api/revisions/4d9bcf62aa69/schema)