---
title: "Service Desk - list saved filters"
method: GET
path: "/ServiceDesk/Filters"
tags: ["Servicedesk"]
---

# Service Desk - list saved filters

`GET /ServiceDesk/Filters`

**Requires permission:** *IT*

The caller's own filters plus any shared by other agents. Pass includeCounts=true to run each one for a live count (one Freshservice call per filter). Requires the IT permission.

## Query parameters

- `includeCounts` boolean, nullable

## Response `200`

Success

- GetServiceDeskFiltersResponse
  - `filters` ServiceDeskFilter[]
    - `id` integer
    - `name` string, nullable
    - `description` string, nullable
    - `criteria` TicketFilterCompilerCriterion[]
      - `field` string, nullable
      - `operator` string, nullable
      - `values` string[]
    - `summary` string, nullable
    - `shared` boolean
    - `pinned` boolean
    - `displayOrder` integer
    - `ownerEmail` string, nullable
    - `canEdit` boolean
    - `count` integer, nullable
    - `countCapped` boolean
  - `meta` Meta
    - `page` integer
    - `pageSize` integer
    - `total` integer

## Other responses

- `401` — Unauthorized
- `403` — Missing IT permission

---

[API](https://skmtc.net/tonbridge/apis/tonbridge-app-api.md) · [All operations](https://skmtc.net/tonbridge/apis/tonbridge-app-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/tonbridge/tonbridge-app-api/revisions/4d9bcf62aa69/schema)