v20

latestOpenAPI 3.1.0raw.githubusercontent.com2026-08-011984401.2 MB

Support

Get one of the API key owner's tickets

Returns one of the API key owner's tickets and its message thread (internal staff notes excluded). A ticket the owner does not own reads as 404. Requires the tickets.read scope.

get/tickets/{ticketId}

Path parameters

ticketIdstring required

Ticket ID.

Response

The ticket and its message thread.

idstring required

ticketNumberinteger required

subjectstring required

descriptionstring required

categorystring required

status'open' | 'in_progress' | 'awaiting_response' | 'resolved' | 'closed' required

priority'low' | 'medium' | 'high' | 'urgent' required

createdAtstring nullable required

updatedAtstring nullable required

resolvedAtstring nullable required

closedAtstring nullable required

timestampstring required