---
title: "Retry an Upload request"
method: POST
path: "/external_connections/{id}/uploads/{ticket_id}/retry"
tags: ["External Connections"]
---

# Retry an Upload request

`POST /external_connections/{id}/uploads/{ticket_id}/retry`

If there were any errors during the upload process, this endpoint will retry the upload request. In some cases this will reattempt the existing upload request, in other cases it may create a new upload request. Please check the ticket_id in the response to determine if a new upload request was created.

## Path parameters

- `id` string, required
- `ticket_id` string, uuid, required

## Response `202`

Successful response

- object
  - `data` Upload
    - `ticket_id` string, uuid — Uniquely identifies the resource.
    - `tenant_id` string, uuid
    - `location_id` string, uuid
    - `status` 'pending_upload' | 'pending' | 'in_progress' | 'partial_success' | 'success' | 'error' — Represents the status of the upload on Microsoft Teams.
    - `available_usages` string[]
    - `error_code` string — A code returned by Microsoft Teams if there is an error with the upload process.
    - `error_message` string — A message set if there is an error with the upload process.
    - `tn_upload_entries` TnUploadEntry[]
      - `number_id` string, uuid — Uniquely identifies the resource.
      - `phone_number` string — Phone number in E164 format.
      - `status` 'pending_upload' | 'pending' | 'in_progress' | 'success' | 'error' — Represents the status of the phone number entry upload on Microsoft Teams.
      - `error_code` 'internal_error' | 'unable_to_retrieve_default_location' | 'unknown_country_code' | 'unable_to_retrieve_location' | 'unable_to_retrieve_partner_info' | 'unable_to_match_geography_entry' — A code returned by Microsoft Teams if there is an error with the phone number entry upload.
      - `error_message` string — A message returned by Microsoft Teams if there is an error with the upload process.
      - `civic_address_id` string, uuid — Identifies the civic address assigned to the phone number entry.
      - `location_id` string, uuid — Identifies the location assigned to the phone number entry.
      - `internal_status` 'pending_assignment' | 'in_progress' | 'all_internal_jobs_completed' | 'release_requested' | 'release_completed' | 'error' — Represents the status of the phone number entry upload on Telnyx.

## Other responses

- `401` — Unauthorized
- `404` — Not found
- `409` — Order is still in progress, please wait before retrying
- `422` — Unprocessable Entity

---

[API](https://skmtc.net/team-telnyx/apis/telnyx-api-2.md) · [All operations](https://skmtc.net/team-telnyx/apis/telnyx-api-2/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/team-telnyx/telnyx-api-2/revisions/8f5f4e537994/schema)