Update a particular dialer campaign

Name of the Dialer Campaign

Description of the Campaign

Method with which leads get connected, valid value is 1 or 2 with the following convention ['id' => '1', 'name' => 'Preview'], ['id' => '2', 'name' => 'Ratio'],

Preview duration before dialing, mandatory field if dial method is 1

Caller ID for the dialer campaign

Valid value 1 or 0 for enabling or disabling setting caller id for each agent

Valid value 0 or 1 to select lead list individually for each agent

Traversal order method for lead list while dialing, value should be 1,2 or 3 with the following meaning: ['id' => '1', 'name' => 'Oldest First'], ['id' => '2', 'name' => 'Newest First'],['id' => '3', 'name' => 'Random'],Traversal order method for lead list while dialing, value should be 1,2 or 3 with the following meaning: ['id' => '1', 'name' => 'Oldest First'], ['id' => '2', 'name' => 'Newest First'],['id' => '3', 'name' => 'Random'],

Id of script where content will be visible to only agent while dialing lead

Id of list containing short codes that describe the outcome of calls

Refresh Count

Refresh Interval duration in minutes

Wrap up time for agent in seconds

Id of Campaign Active Time which will reflect for all agents

Id of Campaign Active Time Recording

The call will ring on each agent for the defined seconds before trying any other agent

Id of Quick Transfer List of the campaign

Id of DND list set up of the campaign

Valid value 0 or 1,enabling this will hide customer's details

Valid value 0 or 1, enabling this will update customer's details

Valid value 0 or 1, enabling this will allow adding automatic schedule call for the campaign

Valid value 0 or 1, enabling this will cause hangup call for agent

Valid value 0 or 1, enabling this will allow external transfer

Time given to the agent after a call ends in seconds

Valid value 0 or 1, enabling this will allow to add web form

URL of web-form in the dialer campaign

Id of music to be played while the calls is connecting to the agents

Ring Strategy of Dialer Campaign, valid value is 1,2 or 3 with the following convention: ,['id' => '1', 'name' => 'Random'],['id' => '2', 'name' => 'Fewest Calls'],['id' => '3', 'name' => 'Longest Wait Time'],

Ratio in which agents will be called, mandatory field if dial method is 2

Valid value 0 or 1, enabling this will allow transfering calls

Id of Pause code List containing break code and name, if agent takes break specifying purpose/reason

Individual mapping of each agent with caller id

Individual mapping of each agent with lead list

Agent Connection method, valid value is 1,2 or 3 with following convention: ['id' => '1', 'name' => 'Agent Mobile'], ['id' => '2', 'name' => 'Agent Extension'], ['id' => '3', 'name' => 'Both (Extension first, otherwise mobile)']

Agent Call Method, valid value is 1,2 or 3 with following convention: ['id' => '1', 'name' => 'Dial In (Session)'], ['id' => '3', 'name' => 'Dial Out (Session)'], ['id' => '2', 'name' => 'Dial Out (Each Call)']

Valid value 0 or 1, enabling this will allow callback for agent in agent panel

Agent number in case of dial in

Option while showing break codes of a list

Valid value 0 or 1, enabling will allow manual dial for agent in agent panel

Valid value 0 or 1, enabling will set inbound queue for the dialer campaign

Id of queue to receive incoming calls from customer, mandatory field if enable_inbound is 1.

Valid value 0 or 1, enabling this will remove self from inbound queue in agent panel

Lead List for inbound queue, mandatory field if enable_inbound is 1.

Valid value 0 or 1, enabling will make agent get connected to the call

This duration in seconds will be used to qualify the call as a successful call

Id of Welcome tune recording