---
title: "Add comment or escalation"
method: POST
path: "/prepaidCardService/addCommentEscalation/{referenceLineItemID}"
tags: ["16. Prepaid Card Service"]
---

# Add comment or escalation

`POST /prepaidCardService/addCommentEscalation/{referenceLineItemID}`

Add a comment or escalation memo to a prepaid card. The comment is written to Keystone via addMemo. Note: Only customers who have been approved to be an \"Approved Critical Vendor\" can use these endpoints.

## Path parameters

- `referenceLineItemID` string, required

## Request body

- AddCommentEscalationRequest
  - `commentText` string, required — Free-text comment to add to the prepaid card.
  - `inquiryTypeCode` integer — Inquiry type code.
  - `inquiryCategoryCode` integer — Inquiry category code.
  - `userId` string — Agent or CSR user ID. Falls back to the authenticated principal if not provided.
  - `inquirySource` string — Origination source identifier (e.g. TMO_SUPPORT_APP). Maximum 24 characters.
  - `issueDescription` string, required — Short description of the issue. Maximum 255 characters.
  - `assignee` integer — Assignee ID.
  - `inquiryIdNumber` integer — Inquiry ID number.
  - `status` string — Status of the inquiry (e.g. OPEN).

## Response `200`

OK

- AddCommentEscalationResponse
  - `status` string

## Other responses

- `400` — Bad Request
- `401` — Unauthorized
- `404` — Not Found
- `422` — Unprocessable Entity
- `500` — Internal Server Error
- `503` — Service Unavailable

---

[API](https://skmtc.net/tangocard/apis/tango-api.md) · [All operations](https://skmtc.net/tangocard/apis/tango-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/tangocard/tango-api/revisions/324ad9683921/schema)