Field id, the unique numeric identifiers given to each case field
namestring required
The name given to each case field.
keystring required
The unique key given to each case field.
typestring required
Field type.
descriptionstring
A detailed description of the field
requiredboolean required
If true, agents must enter a value in the field to change the case status to solved.
activeboolean required
All fields are active by default and will be inactive if it is deactivated. All fields are active by default and will be inactive if it is deactivated.