v1

latestOpenAPI 3.1.02026-07-2489171167.4 KB

Service Records

Send a Message from a Service Record

Send an email notification directly from a specific service record to an end user or agent.

post/service-records/{recordId}/message

Request body

recipientUserIdsstring[] required

The unique SysAid ID of the users and/or groups to receive this message. The ID must be prefixed with a "g" (group) or a "u" (user) according to its type. Example "u12345","g67890"

subjectstring required

The subject of the message.

bodystring required

The body of the message

ccUserIdsstring[]

The unique SysAid ID of the users and/or groups to CC on this message. The ID must be prefixed with a "g" (group) or a "u" (user) according to its type. Example "u12345","g67890"

Response

Message successfully added to the service record