v1

latestOpenAPI 3.1.02026-07-2489171167.4 KB

Service Records

Resolve a Service Record

Mark a service record as resolved. Use this endpoint to update the status of an open ticket to indicate that the issue has been addressed.

post/service-records/{recordId}/resolve

solutionstring required

The details explaining the solution.

resolutionStatusstring required

The relevant status for this resolution (Closed, Merged, etc).

closureInformationstring required

The information categorizing how the service record was closed.

shareWithRequestUserboolean

Specifies whether to send an email notification about the note with the service record's requester user.

Service record is successfully resolved.