v1
latestOpenAPI 3.1.02026-07-2489171167.4 KBService Records
Get a List of Related Items for a Specific Service Record
Retrieve all related items (service records, assets, CIs, and knowledge base articles) associated with a specific service record ID.
get/service-records/{recordId}/related-items
Response
The list of items associated with the service record
Example response
{
"success": true,
"relatedItems": {
"serviceRecords": [
{
"id": 456,
"title": "Related Incident - Server Downtime",
"relationship": 2
}
],
"assets": [
{
"serialNumber": "SN123456",
"itemName": "Dell PowerEdge R740",
"location": "Data Center A",
"owner": "john.doe",
"assetType": "Server",
"relationship": 2
}
],
"cis": [
{
"id": 101,
"ciName": "Production Web Server",
"location": "AWS US-East-1",
"owner": "operations",
"ciType": "Virtual Machine",
"relationship": 6
}
],
"kbArticles": [
{
"id": 234,
"title": "How to Restart Application Server",
"category": "Technical Documentation",
"subCategory": "Server Management",
"thirdLevelCategory": "Application Servers",
"relationship": 6
}
],
"count": 4
}
}