v1

latestOpenAPI 3.1.02026-07-2489171167.4 KB
Service Records

Get a List of Related Items for a Specific Service Record

Retrieve all related items (service records, assets, CIs, and knowledge base articles) associated with a specific service record ID.

get/service-records/{recordId}/related-items

Response

The list of items associated with the service record

successboolean required

Example response

{
  "success": true,
  "relatedItems": {
    "serviceRecords": [
      {
        "id": 456,
        "title": "Related Incident - Server Downtime",
        "relationship": 2
      }
    ],
    "assets": [
      {
        "serialNumber": "SN123456",
        "itemName": "Dell PowerEdge R740",
        "location": "Data Center A",
        "owner": "john.doe",
        "assetType": "Server",
        "relationship": 2
      }
    ],
    "cis": [
      {
        "id": 101,
        "ciName": "Production Web Server",
        "location": "AWS US-East-1",
        "owner": "operations",
        "ciType": "Virtual Machine",
        "relationship": 6
      }
    ],
    "kbArticles": [
      {
        "id": 234,
        "title": "How to Restart Application Server",
        "category": "Technical Documentation",
        "subCategory": "Server Management",
        "thirdLevelCategory": "Application Servers",
        "relationship": 6
      }
    ],
    "count": 4
  }
}