---
title: "Updates an existing Ticket by ID"
method: PUT
path: "/tickets/{id}"
tags: ["Ticket"]
---

# Updates an existing Ticket by ID

`PUT /tickets/{id}`

Required permission: Tickets - Edit
Single-Customer Users can only access own tickets.

## Path parameters

- `id` integer, required

## Request body

- object
  - `customer_id` integer
  - `ticket_type_id` integer
  - `number` string
  - `subject` string
  - `due_date` string, date
  - `start_at` string, date-time
  - `end_at` string, date-time
  - `location_id` integer
  - `problem_type` string
  - `status` string
  - `user_id` integer
  - `properties` object
  - `asset_ids` integer[]
  - `signature_name` string
  - `signature_data` string
  - `sla_id` integer
  - `contact_id` integer
  - `priority` string
  - `outtake_form_data` string
  - `outtake_form_date` string, date-time
  - `outtake_form_name` string
  - `comments_attributes` object[]
    - `subject` string
    - `body` string
    - `hidden` boolean
    - `sms_body` string
    - `do_not_email` boolean
    - `tech` string

## Response `200`

successful

## Other responses

- `422` — Invalid request

---

[API](https://skmtc.net/syncromsp/apis/syncro.md) · [All operations](https://skmtc.net/syncromsp/apis/syncro/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/syncromsp/syncro/versions/3df3aed287cc/schema)