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v1

latestSwagger 2.02026-08-06250450289.0 KB
tickets
v3

Update a ticket

put/v3/tickets/{id}

Path parameters

idnumber required

Ticket ID

Request body

prioritynumber

Ticket priority

statusnumber

Ticket status

assignee_idnumber

Ticket agent's user id

team_idnumber

Ticket team's id

parent_ticket_idnumber

Links the current ticket to a parent ticket when a valid ticket ID is provided. Removes the parent-child relationship if null is provided.

child_ticket_idsnumber[]

Replaces all existing child tickets with the provided IDs, if an empty array ([]) is provided, all child associations will be removed.

requester_idnumber

Ticket requester's contact id

emailstring

Ticket requester's contact email

phonestring

Ticket requester's contact phone

mobilestring

Ticket requester's contact mobile

custom_fieldsProperties

Example request

{
  "priority": 4,
  "status": 5,
  "assignee_id": 2,
  "team_id": 3,
  "parent_ticket_id": 3456,
  "child_ticket_ids": [
    1234,
    5678
  ],
  "requester_id": 100,
  "email": "user@example.com",
  "phone": "+1234567890",
  "mobile": "+0987654321"
}

Response

Successful