v53

latestOpenAPI 3.1.1raw.githubusercontent.com2026-07-264065213.4 KB

The message.failed event is delivered whenever a message sent from your Surge number fails to be delivered.

postWebhookmessageFailed

Payload

account_idstring required

The ID of the account in which this event occurred

timestampstring date-time required

The timestamp when this event occurred, in ISO8601 format

type'message.failed' required

The type of the event. Always message.failed for this event.

Example payload

{
  "account_id": "acct_01japd271aeatb7txrzr2xj8sg",
  "data": {
    "attachments": [],
    "blast_id": null,
    "body": "Dude, I almost had you!",
    "conversation": {
      "contact": {
        "first_name": "Dominic",
        "id": "ctc_01ja88cboqffhswjx8zbak3ykk",
        "last_name": "Toretto",
        "phone_number": "+18015551234"
      },
      "id": "cnv_01jav8xy7fe4nsay3c9deqxge9",
      "phone_number": {
        "campaign_id": "cpn_01jjnn7s0zfx5tdcsxjfy93et2",
        "id": "pn_01jsjwe4d9fx3tpymgtg958d9w",
        "name": "(801) 555-6789",
        "number": "+18015556789",
        "type": "local"
      }
    },
    "failed_at": "2024-10-21T23:29:42Z",
    "failure_reason": "carrier_error",
    "id": "msg_01jjnn7s0zfx5tdcsxjfy93et2",
    "metadata": {
      "order_id": "12345"
    }
  },
  "timestamp": "2024-10-21T23:29:41Z",
  "type": "message.failed"
}

Response

Return a 200 status to indicate that the data was received successfully