---
title: "(Deprecated) Report a card as lost or stolen"
method: POST
path: "/v1/cards/{card_account_id}/lost_stolen_incidents"
tags: ["Cards servicing"]
deprecated: true
---

# (Deprecated) Report a card as lost or stolen

`POST /v1/cards/{card_account_id}/lost_stolen_incidents`

> **Deprecated.**

**Note: This endpoint is deprecated.** Please use the [POST Replace a card](https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{card_account_id}~1replace/post) endpoint instead. Read the endpoint summary to learn how to use the endpoint for the lost/stolen use case.<br><br> Reports the card specified in the request URL as lost or stolen. The card will be immediately blacklisted. Please note the following: <ul> <li>Please note that **virtual** cards can only be reported lost or stolen without requesting a replacement.</li> <li> The `status` of the card must only be one of the following values: `ACTIVE`, `INACTIVE`, `BLOCKED`, or `BLOCKED_BY_SOLARIS`.</li> <li>Only use this endpoint in the event that the card is lost or stolen or if the card details have been compromised. If a physical card is damaged, please use the `POST Replace a card` endpoint.</li> <li>You can order a replacement card in the same API call by setting the value of `order_replacement` to `true`.</li> <li>When a card has been reported as lost or stolen, it immediately stops working. This action cannot be undone.</li> <li>If the customer has added their card to Google Pay or Apple Pay, reports it lost or stolen, and requests a replacement at the same time, then the lost/stolen card will continue to work. If the cardholder believes that their card and phone were both compromised, then you should not order them a replacement card in the same API call. Instead, use the `POST Create a card` endpoint to order them a new one.</li> <li>For **sandbox testing,** you must set the value of `lost_at` to `2021-06-03T18:31:09+00:00`.</li></ul>

## Path parameters

- `card_account_id` string, required

## Request body

- LostStolenCardRequest — The content of the request
  - `loss_reason` 'COUNTERFEIT_PLASTIC' | 'HOME_INVASION' | 'LEFT_AT_MERCHANT' | 'LOST' | 'MAIL_ORDER' | 'MAILBOX_THEFT' | 'MISSING_AT_HOME' | 'PICK_POCKET' | 'PREVENTIVE_BLOCK' | 'SUSPECTED_MERCHANT_FRAUD', required — The customer's reason for reporting the card as lost or stolen.
  - `lost_at` string, date-time, required — Timestamp from when the card was lost (ISO 8601 format).
  - `order_replacement` boolean — Boolean to indicate whether or not to order the customer a replacement card in the same API request. Note that you can set this to `false` and order the customer a new card in a separate API call, e.g., if they lost a tokenized card.
  - `retain_pin` boolean — (If ordering a replacement card right away) Boolean to indicate whether the new card should retain the same PIN.

## Response `200`

Successful result of the operation

- SolarisDecoratorsLostStolenResponse[]
  - `id` string — ID of the lost/stolen card incident.
  - `card_id` string — ID of the card that was lost or stolen.
  - `loss_reason` 'COUNTERFEIT_PLASTIC' | 'HOME_INVASION' | 'LEFT_AT_MERCHANT' | 'LOST' | 'MAIL_ORDER' | 'MAILBOX_THEFT' | 'MISSING_AT_HOME' | 'PICK_POCKET' | 'PREVENTIVE_BLOCK' | 'SUSPECTED_MERCHANT_FRAUD' — The customer's reason for reporting the card as lost or stolen.
  - `lost_at` string — UTC timestamp from when the customer reported the card as lost or stolen.
  - `card_status` 'ACTIVE' | 'ACTIVATION_BLOCKED_BY_SOLARIS' | 'BLOCKED' | 'BLOCKED_BY_SOLARIS' | 'CLOSED' | 'CLOSED_BY_SOLARIS' | 'COUNTERFEIT_CARD' | 'FRAUD' | 'INACTIVE' | 'LOST' | 'NEVER_RECEIVED' | 'PROCESSING' | 'STOLEN' — The current status of the card.

## Other responses

- `400` — Invalid request.
- `403` — You are not authorized to perform this action.
- `404` — The resource could not be found.
- `500` — Internal server error.
- `default` — Unexpected error

---

[API](https://skmtc.net/solarisgroup/apis/card-creation-servicing.md) · [All operations](https://skmtc.net/solarisgroup/apis/card-creation-servicing/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/solarisgroup/card-creation-servicing/revisions/a772504dcc9e/schema)