---
title: "Dashboard summary KPIs"
method: GET
path: "/analytics/summary"
tags: ["Analytics"]
---

# Dashboard summary KPIs

`GET /analytics/summary`

Returns high-level KPI metrics with current period value, previous period value, and percent change for trend comparison.

## Query parameters

- `agentId` string
- `campaignId` string
- `callType` string
- `dateFrom` string, date-time
- `dateTo` string, date-time

## Response `200`

KPI summary

- object
  - `success` boolean
  - `data` object
    - `orgId` string
    - `totalCalls` AnalyticsTrendMetric — A metric value with current and previous period values and percent change
      - `current` number
      - `previous` number
      - `percentChange` number
    - `pickupRate` AnalyticsTrendMetric — A metric value with current and previous period values and percent change
      - `current` number
      - `previous` number
      - `percentChange` number
    - `avgDurationMs` AnalyticsTrendMetric — A metric value with current and previous period values and percent change
      - `current` number
      - `previous` number
      - `percentChange` number
    - `medianDurationMs` number
    - `totalDurationMs` AnalyticsTrendMetric — A metric value with current and previous period values and percent change
      - `current` number
      - `previous` number
      - `percentChange` number
    - `uniqueUsersReached` AnalyticsTrendMetric — A metric value with current and previous period values and percent change
      - `current` number
      - `previous` number
      - `percentChange` number
    - `totalCost` AnalyticsTrendMetric — A metric value with current and previous period values and percent change
      - `current` number
      - `previous` number
      - `percentChange` number
    - `period` AnalyticsDateRange
      - `from` string, date
      - `to` string, date
    - `previousPeriod` AnalyticsDateRange
      - `from` string, date
      - `to` string, date

## Other responses

- `400` — Invalid input
- `401` — Unauthorized access
- `500` — Internal server error

---

[API](https://skmtc.net/smallest-inc/apis/agent-management-api.md) · [All operations](https://skmtc.net/smallest-inc/apis/agent-management-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/smallest-inc/agent-management-api/versions/6d1036a76fbc/schema)