The direction of the engagement (INBOUND/OUTBOUND)
contentstring nullable
The content of the engagement
subjectstring nullable
The subject of the engagement
startTimestring nullable
start dateTime of the engagement in UTC.
startTimeLocalizedstring nullable
Localized dateTime of the engagement, without timezone info. When present, the frontend will display this as-is without timezone conversion, overriding startTime for display purposes.
endTimestring nullable
end dateTime of the engagement
remoteCreatedAtstring nullable
external engagement creation datetime
remoteUpdatedAtstring nullable
external engagement update datetime
deletedAtstring date-time nullable
The datetime when this record was deleted in the external system
engagementTypeIdstring nullable
Internal SIRO engagementTypeId override for this engagement. OPTIONAL -- only use if you know the internal value of the engagement type as it will override the engagementType object args.