Sync an engagement

The ID of the engagement in the external system

The direction of the engagement (INBOUND/OUTBOUND)

The content of the engagement

The subject of the engagement

start dateTime of the engagement in UTC.

Localized dateTime of the engagement, without timezone info. When present, the frontend will display this as-is without timezone conversion, overriding startTime for display purposes.

end dateTime of the engagement

external engagement creation datetime

external engagement update datetime

The datetime when this record was deleted in the external system

Internal SIRO engagementTypeId override for this engagement. OPTIONAL -- only use if you know the internal value of the engagement type as it will override the engagementType object args.