---
title: "Get ticket and thread"
method: GET
path: "/v1/support/tickets/{ticketId}"
tags: ["Support"]
---

# Get ticket and thread

`GET /v1/support/tickets/{ticketId}`

## Response `200`

Ticket with messages

- object
  - `success` boolean
  - `ticket` SupportTicket
    - `id` string
    - `subject` string
    - `status` 'open' | 'pending' | 'resolved' | 'closed'
    - `channel` 'ui' | 'skill' | 'email' | 'telegram' | 'slack'
    - `workspace_id` string, nullable
    - `requester_user_id` string, nullable
    - `requester_email` string, email, nullable
    - `priority` string, nullable
    - `created_at` string, date-time
    - `updated_at` string, date-time
  - `thread` SupportMessage[]
    - `id` string
    - `role` 'customer' | 'staff' | 'system'
    - `body` string
    - `created_at` string, date-time

## Other responses

- `403` — Access denied
- `404` — Resource not found

---

[API](https://skmtc.net/shareout/apis/shareout-rest-api.md) · [All operations](https://skmtc.net/shareout/apis/shareout-rest-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/shareout/shareout-rest-api/versions/804359ead65a/schema)