v11
latestOpenAPI 3.1.12026-08-03174162.0 MBOrders
Update timeline note (author only)
Update a timeline note. Only the author can edit their own notes. System-generated entries cannot be edited.
patch/orders/{id}/notes/{noteId}
Path parameters
idstring required
Unique identifier of the order
Example:ord_01jps5cgsfgve5b5g2666kyryh
noteIdstring required
Unique identifier of the timeline note to update
Example:tl_1234567890_abc123
Request body
Example request
{
"note": "Updated: Customer confirmed special seating arrangements"
}Response
OK
Example response
{
"order": {
"id": "ord_01jps5cgsfgve5b5g2666kyryh",
"createdAt": "2026-08-03T06:13:52.219Z",
"updatedAt": "2026-08-03T06:13:52.219Z",
"status": "PENDING",
"payment": {
"method": "FREE",
"source": "APPLEPAY",
"brand": "VISA",
"last4": "4242",
"stripeId": "pi_1234567890abcdef",
"stripeClientSecret": "pi_1234567890abcdef_secret_xyz",
"stripeCustomerSessionClientSecret": "cuss_1234567890abcdef_secret_xyz",
"stripeAccountId": "acct_1234567890abcdef",
"airwallexId": "int_hkdmr7v9rg1j8donpkmv96",
"airwallexClientSecret": "eyJhbGciOiJIUzI1NiJ9.eyJpYXQiOjE3MDAwMDAwMDAsImV4cCI6MTcwMDAwMzYwMCwiaW50ZW50X2lkIjoiaW50X2hrZG1yN3Y5cmcxajhkb25wa212OTYifQ.K8vLx2nPzQHdR5mT1wYcBfJkLmNpS3xG7aE9dH4qZvM",
"airwallexCustomerId": "cus_hkdmrhkh8he4j3kvela",
"airwallexCustomerClientSecret": "eyJhbGciOiJIUzI1NiJ9.eyJpYXQiOjE3MDAwMDAwMDAsImV4cCI6MTcwMDAwMzYwMCwiY3VzdG9tZXJfaWQiOiJjdXNfaGtkbXJoa2g4aGU0ajNrdmVsYSJ9.abc123"
},
"items": [
{
"id": "itm_01jps5cgsfwyxj0516571eaf17",
"kind": "ADMISSION",
"quantity": 2,
"admissionId": "adm_01jps5cgsee0xvapbk92e8eb4g",
"sectionId": "sct_01jps5cgse0g3qj16kpq8t221r",
"admission": {
"id": "adm_01jps5cgsee0xvapbk92e8eb4g",
"createdAt": "2026-08-03T06:13:52.214Z",
"updatedAt": "2026-08-03T06:13:52.214Z",
"sectionId": "sct_01jps5cgse0g3qj16kpq8t221r",
"teamId": "tem_01jqpjksnsen9vprw95et60t2m",
"promoterId": "pmt_01jqpjksnsen9vprw95et60t2m",
"eventId": "evt_01jps5cgsenjrazw6wswmyspa3",
"eventSlug": "test-event",
"name": "Final Release",
"subtitle": "Entry before 10pm",
"description": "Early bird pricing with priority entry. Must present valid ID at gate.",
"capacity": 100000,
"limit": -1,
"available": 70000,
"sold": 20000,
"reserved": 10000,
"order": 0,
"entryStartsAt": "2026-08-04T06:13:52",
"entryEndsAt": "2026-08-05T06:13:52",
"saleStartsAt": "2026-08-03T06:13:52",
"saleEndsAt": "2026-08-05T06:13:52",
"saleEndsBehavior": "SALE_ENDED",
"price": {
"base": 1000,
"booking": 200,
"currency": "AUD"
},
"visibility": "ALWAYS",
"tenantId": "tnt_01jqpj2t2kfvmstt6f6tzkbaf2",
"deleted": false,
"orderPadded": "0000000000"
},
"section": {
"id": "sct_01jps5cgse0g3qj16kpq8t221r",
"createdAt": "2026-08-03T06:13:52.214Z",
"updatedAt": "2026-08-03T06:13:52.214Z",
"name": "General Admission",
"capacity": 1000,
"limit": -1,
"available": 700,
"sold": 200,
"reserved": 100,
"visibility": "ALWAYS",
"location": {
"id": "loc_01hk153x00eh99pagyydz03sbz",
"googlePlaceId": "ChIJP3Sa8ziYEmsRUKgyFmh9AQM",
"createdAt": "2026-08-03T06:13:52.214Z",
"updatedAt": "2026-08-03T06:13:52.214Z",
"name": "Watson's EQ",
"address": "The, Entertainment Quarter, 1 Bent St, Moore Park NSW 2021, Australia",
"city": "Moore Park",
"state": "New South Wales",
"postcode": "2021",
"country": "Australia",
"latitude": -33.8944593,
"longitude": 151.2252255,
"timeZone": "Australia/Sydney",
"types": [
"establishment",
"point_of_interest",
"stadium"
],
"description": "Historic outdoor amphitheater known for summer concerts",
"image": {
"src": "https://assets.session.services/my-image.jpg",
"alt": "My Image",
"width": 1080,
"height": 1080
}
},
"promoterId": "pmt_01jqpjksnsen9vprw95et60t2m",
"eventId": "evt_01jps5cgsenjrazw6wswmyspa3",
"eventSlug": "test-event"
},
"price": {
"net": 1200,
"total": 1200,
"gross": 1200,
"base": 1000,
"booking": 200,
"currency": "AUD"
}
}
],
"fees": [
{
"id": "fee_01jps5cgsgamykd6kh2t738qkh",
"createdAt": "2026-08-03T06:13:52.219Z",
"reason": "Gateway Fee",
"amount": -30,
"currency": "AUD",
"requestId": "att_sgpdz4v2ph1axmdmdx8_m8w6qv",
"kind": "GATEWAY"
}
],
"price": {
"net": 500,
"total": 1400,
"gross": 2200,
"base": 1000,
"booking": 400,
"sms": 200,
"refunded": -700,
"discount": -1000,
"currency": "AUD"
},
"settlement": {
"net": 500,
"total": 1400,
"gross": 2200,
"base": 1000,
"booking": 400,
"sms": 200,
"refunded": -700,
"discount": -1000,
"currency": "AUD",
"exchangeRate": 1.4
},
"couponCode": {
"id": "cod_01jps5cgsfzftw7hxcvr2wftk2",
"name": "TEST50",
"couponId": "cpn_01jps5cgsfzs1ksqaet5hba8ac"
},
"customer": {
"id": "cus_01jps5cgsf4pn2a32eamppnap1",
"firstName": "Test",
"lastName": "User",
"email": "test@session.services",
"phone": "+61411111111"
},
"timeline": [
{
"id": "tln_01jps5cgsfgve5b5g2666kyryh",
"createdAt": "2026-08-03T06:13:52.219Z",
"status": "SUCCESSFUL",
"kind": "ORDER_COMPLETED",
"description": "Order was created successfully",
"author": "System",
"userId": "usr_01jps5cgsd4tzjghtnt45qnhn0",
"externalId": "ses:01234567-89ab-cdef-0123-456789abcdef:Delivery"
}
],
"refunds": [
{
"id": "rfd_01jps5cgsfgve5b5g2666kyryh",
"request": {
"idempotencyKey": "refund_12345_customer_request"
},
"status": "PENDING",
"acceptedAt": "2026-08-03T06:13:52.219Z",
"failedAt": "2026-08-03T06:13:52.219Z",
"failure": {
"reason": "Insufficient funds for refund",
"message": "The refund could not be processed."
},
"price": {
"currency": "AUD",
"total": 1200,
"items": 1200
},
"reason": "CUSTOMER_REQUEST",
"note": "Customer requested refund due to schedule conflict",
"items": [
{
"orderItemId": "itm_01jps5cgsfwyxj0516571eaf17",
"quantity": 2,
"amount": 1200,
"ticketIds": [
"tkt_01jps5cgsg0s32w2pr73vbccde"
]
}
],
"tickets": {
"cancelRequested": true,
"cancelled": true,
"cancelledCount": 2
},
"gateway": {
"provider": "STRIPE",
"refundId": "re_1234567890abcdef",
"idempotencyKey": "rfd_01jps5cgsfgve5b5g2666kyryh"
},
"actor": {
"type": "USER",
"userId": "usr_01jps5cgsd4tzjghtnt45qnhn0"
},
"metadata": {
"supportTicket": "#12345"
},
"notification": {
"requested": true,
"sentAt": "2026-08-03T06:13:52.219Z"
},
"createdAt": "2026-08-03T06:13:52.219Z"
}
],
"offers": [
{
"kind": "SMS_DELIVERY",
"label": "SMS ticket delivery",
"price": {
"amount": 200,
"currency": "AUD"
}
}
],
"customerId": "cus_01jps5cgsf4pn2a32eamppnap1",
"createdBy": {
"id": "cus_01jps5cgsf4pn2a32eamppnap1",
"firstName": "Test",
"lastName": "User",
"email": "test@session.services",
"phone": "+61411111111"
},
"promoterId": "pmt_01jqpjksnsen9vprw95et60t2m",
"event": {
"id": "evt_01jps5cgsenjrazw6wswmyspa3",
"name": "Test Event",
"slug": "test-event",
"location": "Watson's EQ",
"locationAddress": "The, Entertainment Quarter, 1 Bent St, Moore Park NSW 2021, Australia",
"locationLatitude": -33.8944593,
"locationLongitude": 151.2252255
},
"payoutIds": [
"pay_01HQXYZ"
],
"eventId": "evt_01jps5cgsenjrazw6wswmyspa3",
"checkoutUrl": "https://example.com/checkout/ord_1234567890",
"returnUrl": "https://example.com/event/success",
"channel": {
"name": "tenant-web",
"referrer": "https://sash.teams.mixmag.au/events/example-event",
"utmSource": "instagram",
"utmMedium": "social",
"utmCampaign": "summer-launch",
"deviceType": "MOBILE",
"browser": "Chrome",
"country": "Australia",
"region": "Australia - New South Wales",
"sessionId": "ses_01HX...",
"anonymousId": "aid_01HX..."
},
"reservedAt": "2026-08-03T06:13:52.282Z"
}
}