---
title: "List Ticket External Tickets"
method: GET
path: "/v2/tickets/{ticket_id}/external-tickets"
tags: ["Ticket API"]
---

# List Ticket External Tickets

`GET /v2/tickets/{ticket_id}/external-tickets`

List all external tickets linked to a Serval ticket. This shows all the external systems (Jira, Linear, ServiceNow, etc.) where this ticket is synced. Use the is_origin field to identify the original source of the ticket.

## Path parameters

- `ticket_id` string, required — The ID of the Serval ticket to list external tickets for

## Response `200`

Success

- SvhelpPublicapiListTicketExternalTicketsResponse
  - `data` SvhelpPubapimodelsExternalTicket[]
    - `id` string — The ID of the external ticket in Serval's system
    - `externalTicketId` string — The ID of the external ticket in the external system (e.g., "PROJ-123" for Jira)
    - `ticketId` string — The ID of the Serval ticket this external ticket is linked to
    - `sourceType` 'EXTERNAL_TICKET_SOURCE_TYPE_UNSPECIFIED' | 'EXTERNAL_TICKET_SOURCE_TYPE_LINEAR' | 'EXTERNAL_TICKET_SOURCE_TYPE_JIRA' | 'EXTERNAL_TICKET_SOURCE_TYPE_EMAIL' | 'EXTERNAL_TICKET_SOURCE_TYPE_CSV_IMPORT' | 'EXTERNAL_TICKET_SOURCE_TYPE_PUBLIC_API' | 'EXTERNAL_TICKET_SOURCE_TYPE_FRESHSERVICE' | 'EXTERNAL_TICKET_SOURCE_TYPE_SLACK' | 'EXTERNAL_TICKET_SOURCE_TYPE_ZENDESK' | 'EXTERNAL_TICKET_SOURCE_TYPE_SERVICENOW' | 'EXTERNAL_TICKET_SOURCE_TYPE_PHONE_CALL' | 'EXTERNAL_TICKET_SOURCE_TYPE_MICROSOFT' — External ticket source types
    - `sourceId` string — The ID of the source/integration in Serval (connected service ID)
    - `isOrigin` boolean — Whether this external ticket is the origin source of the Serval ticket True if the Serval ticket was created from this external ticket
    - `createdAt` string, date-time — A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z").
    - `updatedAt` string, date-time — A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z").
    - `url` string, nullable — URL to view the external ticket in the external system

## Other responses

- `default` — Error

---

[API](https://skmtc.net/serval/apis/serval-public-api.md) · [All operations](https://skmtc.net/serval/apis/serval-public-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/serval/serval-public-api/versions/0549515e9384/schema)