v1

latestOpenAPI 3.1.0Serval License2026-07-26202952779.1 KB

Ticket API

Update Ticket

Update an existing ticket.

put/v2/tickets/{id}

Path parameters

idstring required

Request body

namestring nullable

descriptionstring nullable

statusIdstring nullable

priorityIdstring nullable

assignedToUserIdstring nullable

labelIdsstring[]

slaStartedAtstring date-time

A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z").

slaBreachesAtstring date-time

A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z").

escalationLevel'AI' | 'HUMAN'

requesterUserIdstring nullable

waitUntilstring date-time

A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z").

nameTranslationsobject

Upserts the provided translations (only touches languages included). A language with empty string value deletes that translation. When nil (not sent), existing translations are unchanged.

descriptionTranslationsobject

categoryOptionIdstring nullable

Optional. The category option ID to set on the ticket. May be a top-level category or any nested subcategory option. Set to an empty string to clear the ticket's category.

Response

Success