Ticket API
Sync Ticket to Channel
Sync an existing Serval ticket to a channel by creating an external ticket in that channel and establishing ongoing bidirectional sync. Supports ticket sources (Jira, Linear, ServiceNow, etc.) and direct messaging channels (Slack DM, Email).
post/v2/tickets/{ticket_id}/sync
Path parameters
ticket_idstring required
The Serval ticket ID to sync
Request body
Response
Success
SvhelpPublicapiSyncTicketToChannelResponse required